Legal
Refund Policy
14-day money-back guarantee. If a CTRL Colab application isn’t right for you, email hello@ctrlcolab.com within 14 days of purchase and we will refund you in full. You do not need to give a reason.
Our paid applications do not ship trial versions. We would rather sell you the whole application at a fair price and let you decide with the real thing in front of you than hand you a crippled copy. The refund window below is what makes that fair: it is the trial.
1. What’s covered
Any purchase of a CTRL Colab software licence made through this website is eligible for a full refund within 14 days of the date of purchase. That includes: it doesn’t do what you expected; it doesn’t perform well enough on your machine; it doesn’t handle a format or workflow you needed; you changed your mind. We will not ask you to justify the request, and we will not require you to complete a troubleshooting process first.
If you would like help before deciding, we would genuinely rather fix your problem than take your refund — but that is your choice, not a condition.
2. The programs this covers
This policy applies to every application we sell through this site. Where a product publishes its own refund policy, that page governs for that product:
- OnDeck — refund policy
- FileRanger — refund policy
- BigCap — refund policy
- OpenBar — no product-specific policy — this page applies
- SpaceCowboy — no product-specific policy — this page applies
- Audexi — refund policy
Free applications have no purchase to refund; this policy applies to them only if a paid edition is later offered.
3. How to request a refund
Either:
- email hello@ctrlcolab.com from the address you bought with, or include your order number; or
- reply directly to the receipt email you received from Paddle, our payment provider.
We aim to acknowledge every refund request within two business days. Once approved, the refund is issued by Paddle to your original payment method. How long it then takes to appear depends on your bank or card issuer — typically 5–10 business days.
4. What happens to your licence
When a purchase is refunded, the licence granted with it ends, and you should uninstall the software and stop using it. Any work you created with the application remains yours and stays on your computer; we have no access to it and nothing is deleted remotely.
Our applications verify licences offline and never contact our servers, so a refunded licence file is not disabled on your machine automatically. We rely on you to honour the terms. Refunded and charged-back licence identifiers may be added to a revocation list included in later releases.
5. After 14 days
Requests made after the 14-day window are at our discretion. We would still rather hear from you than not — if something has gone wrong, email us. We are a small team and we would rather resolve a problem than have an unhappy customer, but outside the window we cannot promise a refund.
6. Duplicate and accidental purchases
If you bought the same application twice by mistake, or bought it for a machine it cannot run on, email us — we refund duplicates and accidental purchases regardless of the window.
7. Contact
CTRL Colab LLC — hello@ctrlcolab.com